Usually dispatched with 7 working days.
As each item is ‘made to order’ we cannot accept refunds or exchanges, unless the item is faulty.
In the unlikely event of receiving a damaged or faulty item please contact us within seven days of receipt to notify us of the problem.
The item should be returned using a trackable insured shipping service. It should be securely packaged and you should also include a note of your name, dispatch address, email address and order number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We reserve the right to judge whether an item is faulty rather than miss-treated. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
To return your product, you should mail your product to: Unit 22 Sunbury Workshops, Swanfield Street, Shoreditch, London, , GB, E2 7LF
If you receive a refund or exchange, the cost of return shipping will be paid back to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please always use trackable shipping service when returning an item. We cannot guarantee that we will receive your returned item, it is your responsibility to track the package and have proof of postage.
Late or missing refunds
Please allow 14 days for a refund to appear after your confirmation email.
If you haven’t received a refund yet, first check your bank account or your credit card company again as sometimes there is a processing delay when refunds are posted.